I wish to convey the family of Gwendoline Braithwaite thanks for the wonderful environment you provided for mother’s care in the last years of her life.
The home always looked clean, smelt clean, was light and spacious, the home did not feel like the average nursing home which can be depressing. We were always made to feel welcome both indoors and outdoors there was always somewhere comfortable to sit and relax with mother.
How wonderful to find a nursing home that was not hemmed in by suburbia and traffic fumes, this home is a gem. Mother was told by the staff when she arrived that this was her home and she was to treat it as such and that she could roam around and be where she wanted. She took them at face value and I am sure there was no nook and cranny that she did not know about.
These were the most important things about the home, the other important thing is the attitude of the staff – I do not know how you manage to keep staff with such consistently caring and kind attitudes. Hold you head high that as management, your judgement is so good.
I know catering for such large numbers can be a challenge but you achieved good standard of dishes that this age group were familiar with and would have eaten similar in their own homes.
The medical care was also great and since this family has many members within the medical field I guess our expectation of care was higher than the average – congratulations, you fulfilled our expectations.
Lastly, communication between ourselves, staff and management was excellent. We always knew what mothers needs were and her health was never overlooked. If she needed to be in hospital she was sent immediately, we even know what category the ambulance was called on IE. code 1 or 2 etc.
We have and will continue to recommend TriCare Pimpama as our first choice for a nursing home for a loved one.
Yours SincerelyRita Cox – on behalf of the family of Gwendoline Braithwaite