Special thank you

A special thank you to the staff at TriCare Cypress Gardens Aged Care Residence.

Having spent many years in the real estate industry, several of them working in a retirement village selling the units, I can appreciate the difficulties of re-locating elderly folk who have no wish to move from their home and who don’t recognise the need to move to a care situation.

I first heard of TriCare from clients who were moving to independent units, and visited them after their move to your Clear Island Waters Village, so when I had to make a decision on behalf of Maud Rayner, TriCare was the only facility I approached. My first point of contact – Christine on the front desk, then to Judy Carter for my initial interview, I received nothing but interested, helpful and professional assistance.

I visit Maud in her new home every day, but it has been a trying time for myself and the staff, due to Maud’s health and attitude. Registered Nurse Nina is always on hand for expert advice and has solved many of my problems – likewise Registered Nurse Joan realises the situation with Maud and has come up with a solution when I haven’t got the answer.

R.N’s “Irish” Mary and Sam are the only other nurses I have actually met, once again offer professional and assistance (above and beyond) when I need it. The other nursing and care staff, cleaners and kitchen staff all try to make Maud’s stay enjoyable with much personal attention – not to mention Rebecca who has her finger on the button.

We all look forward to hearing Kath Stanaway at the Christmas party. All of the staff I have had the pleasure to meet are a dedicated team who set a very high standard, and up-hold the reputation of TriCare as a first class facility.

Val Humphreys

Compassionate and Professional Care – Mt Gravatt Aged Care Residence

Dear Grant,

A little belatedly, I’d like to compliment you and your team on the wonderful care provided by TriCare.

Our aunt, Miss Muriel Howsan, entered Mt Gravatt Aged Care Residence in mid 2009, in a very poor state of health. A “nursing home” was not what she or the family would ever have wanted, but this difficult decision was taken out of our hands.

The Clinical Manager at the time was Eleanor Morgan and we could not have wished for greater care and understanding for our aunt and ourselves. Over the ensuing years we were very grateful for Eleanor’s ongoing communication with us, since we live near Coffs Harbour and could only get up to visit every second month. I was disappointed when Eleanor left for a time and delighted to see during one visit, a notice of her return. She has continued to support us and keep us informed up until our aunt’s death last month.

In the whole time our aunt was in TriCare we found the staff, from Faye at the front desk to all the nurses and others we dealt with, were friendly, smiling, helpful and always very caring.

The level of morale and work satisfaction were obviously engendered from the top of the organisation all the way down. Once again, many thanks for the compassionate and professional care that Tricare provides.

Kind regards Lyndall Boucher & Helen Wallace

Lyndall Boucher & Helen Wallace

Memorable 100th Birthday Celebration – Bayview Place Aged Care Residence

On behalf of my mother, Violet, my husband and I offer our sincere appreciation and gratitude for the manner in which TriCare marked her 100th birthday. The lovely card with your best wishes, the delicious birthday cake and the spectacular flowers were important parts of what was a memorable celebration.

Glenice Kluver, Bayview’s Facility Manager, was integral to the success of the occasion. Her involvement in the initial planning of the ‘Violet – This Is Your Life’ morning tea, and oversight of all the arrangements – including positioning of the audience, ensured that the morning ran smoothly and was so enjoyable.

Jan and Ricki, Life Style Coordinators, were deeply involved in the planning and then, in Jan’s absence, Ricki threw herself wholeheartedly into bringing everything to fruition. Many of the staff, especially the PCs, went to great lengths to help Mum enjoy her special day. Some even went shopping for red outfits to suit the red colour theme. Some bought gifts of cards, Stella bought a triangle pillow and pink satin pillow case, Lisa a lovely night dress with violet flowers and ribbon, Linda hand-made a choice of two head bands to match Mum’s red dress, while Jade and Marizol bought beautiful flowers. Even some of the residents insisted on buying birthday cards and most wore something red.

Bayview Place ‘did Mum proud’.

Although my mother suffers from dementia, those who know her are aware that her comprehension is remarkable. It was obvious that she thoroughly enjoyed her 100th birthday and now, when we relive special moments, her wide smile is testament to her continuing enjoyment.

In conclusion, Bayview Place Nursing Centre at Runaway Bay stands in stark contrast to the negative perception many of the public have of aged cared facilities. Thank you again.

Katherine Foster – Daughter of Viole